These Terms and Conditions govern the subscription to and use of RoundPlan, a SaaS application for golf travel agencies and other professionals in the sector. By creating an account, ticking the acceptance box or using the service, the Customer accepts these Terms in full. Anyone accepting on behalf of a company represents that they have authority to bind it.
RoundPlan is intended exclusively for businesses and professionals. It is not aimed at consumers, so Spanish and EU consumer protection rules, including the right of withdrawal, do not apply.
RoundPlan is an internal management tool. Depending on the plan, its features include: contact and lead management, trip proposal building, a traveler-facing portal, trip management, payment tracking and invoicing, document management, the agency's own supplier catalogues, and access to a shared golf course database.
RoundPlan is not a travel agency or tour operator. It does not sell travel or tourism services, does not take part in the relationship between the Customer and its travelers, and acts neither as an intermediary nor as a payment provider. The Customer is solely responsible for the trips it sells, their prices, its contracts with suppliers, the information given to its travelers, and compliance with travel, package travel and any other applicable regulations.
Access requires registration with accurate, up-to-date details. The Customer is responsible for safeguarding its credentials and for all activity carried out from its account, and must notify support@roundplan.io without delay of any unauthorised use.
The Customer may invite team members within the limits of its plan. Every invited user is bound by these Terms and the Customer is answerable for their use of the service. Adding users may change the subscription amount under the plan in force.
The Customer agrees not to use the service for unlawful purposes or in ways that harm its operation or third parties. In particular, the following is prohibited:
Breach of this clause entitles the owner to suspend access immediately, with or without notice depending on severity.
Content the Customer enters into the service (contacts, proposals, prices, documents, images and other information) remains its property. The Customer grants the owner a limited, non-exclusive, revocable licence to host, reproduce and process it for the sole purpose of delivering the service, keeping it secure and meeting legal obligations.
The Customer warrants that it holds the rights and legal bases required for the content it uploads, including its travelers' personal data and its suppliers' materials.
For the Customer's staff data, the owner acts as controller under the Privacy Policy. For data the Customer enters about its own clients and travelers, the owner acts as processor and handles that data only under the Customer's instructions and the Data Processing Agreement (DPA), which forms an integral part of these Terms.
Applicable prices are those published on the website or agreed in writing, and are stated excluding VAT unless otherwise indicated. Applicable taxes are added to the invoice under the rules in force and the Customer's tax status.
Subscriptions are paid in advance and renew automatically for equal periods unless cancelled beforehand. Payments are processed through Stripe; the owner does not store full card details. In the event of non-payment, the owner may claim the amount due and suspend access after notifying the Customer, without releasing the Customer from payment for periods already accrued.
The owner may revise prices on at least thirty (30) days' notice. If the Customer does not accept the revision, it may cancel before the new price takes effect.
The owner may offer trial periods, free accounts or pilot programmes on the terms communicated in each case. Such access is provided as is, may be changed or discontinued at any time, and creates no right to continuity or compensation.
The contract runs for the subscription period purchased and renews automatically. The Customer may cancel at any time from the billing section of its account or by writing to support@roundplan.io; cancellation takes effect at the end of the current period, with no refund of amounts already paid unless mandatory law provides otherwise.
Either party may terminate for material breach by the other that is not remedied within fifteen (15) days of notice. After termination, the Customer has thirty (30) days to export its data; after that period the owner may delete it from production systems, without prejudice to backups, which are purged on their retention cycle, and to information that must be kept by legal obligation.
The owner uses reasonable means to keep the service available but does not guarantee uninterrupted or error-free operation. Unless specifically agreed in writing, this version of the service does not include a service level agreement (SLA) with uptime commitments.
Support is provided by email at support@roundplan.io during business hours. The owner may carry out maintenance and evolve the service; where a change materially reduces essential features already contracted, it will be announced with reasonable notice.
The software, interface, documentation, trademarks and golf course database belong to the owner or its third-party licensors. These Terms grant the Customer a limited, non-exclusive, non-transferable and revocable right of use for the term of the subscription, and transfer no other rights.
If the Customer submits suggestions or improvement ideas, the owner may incorporate them into the product freely and without consideration, which does not affect ownership of the Customer's data.
Some features generate text or suggestions using third-party models. Output is a supporting draft and may contain errors or inaccuracies. The Customer must review it before passing it to a traveler or using it commercially, and is responsible for the content it ultimately publishes or sends.
The shared database is provided as reference material. The prices it shows are indicative, do not constitute offers or confirmed rates, and may change. The owner does not warrant their accuracy or currency, and the Customer must confirm availability, conditions and prices with each supplier before committing to a traveler.
The service is provided as described on the site, with no warranties beyond those required by law. The owner is not liable for loss of profit, customers, business or data arising from causes beyond its control, nor for indirect or consequential damages.
The owner's total liability to the Customer for any claim relating to the service is limited to the amounts actually paid by the Customer in the twelve (12) months preceding the triggering event. This limitation does not apply to wilful misconduct, gross negligence, personal injury, or any case where the law does not permit liability to be limited.
The Customer will hold the owner harmless against third-party claims arising from content it has entered into the service, from the trips it sells, or from breach of these Terms or of any regulation applicable to it.
Each party will treat the other's non-public information accessed under the contract as confidential and will not disclose it to third parties, save to its staff and suppliers bound by equivalent obligations, or where required by law or a competent authority. This obligation survives for three (3) years after the contract ends.
The owner may amend these Terms to reflect legal, technical or service changes. Material changes will be announced at least thirty (30) days in advance by email or in the application. If the Customer does not accept them, it may cancel before they take effect; continued use of the service constitutes acceptance.
The Customer may not assign its contractual position without the owner's written consent. The owner may assign the contract, notifying the Customer, if the business is transferred, if the activity is contributed to a company owned by the owner, or in favour of the owner's successors; assignment does not change the agreed terms. The owner delivers the service relying on technology providers, listed in the Privacy Policy and the DPA.
Neither party is liable for failure caused by events beyond its reasonable control, including hosting or connectivity provider outages, cyberattacks, disasters or acts of authority.
If any clause is held void, the rest remains in force and the affected clause will be replaced by a valid one of equivalent effect. These Terms, together with the Legal Notice, the Privacy Policy, the Cookie Policy and the DPA, constitute the entire agreement between the parties regarding use of the service.
These Terms are governed by Spanish law. For any dispute, the parties submit to the Courts of Barcelona, expressly waiving any other jurisdiction, this being a business-to-business relationship.
For any question about these Terms: support@roundplan.io.